1. Introduction

Arkana Insurance Partners ("we," "us," or "our"), a DBA of Greenstein & Company, operates the website arkanainsurance.com (the "Site") and provides insurance-related services including quoting, binding, and servicing homeowners insurance policies. We are an independent insurance agency licensed in the State of Texas.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site, request an insurance quote, communicate with us, or otherwise engage with our services. By using our Site or services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

When you request a quote, submit a form, contact us, or otherwise interact with our services, we may collect:

• Full name, email address, phone number, and mailing address
• Property address and details (square footage, year built, construction type, roof condition, etc.)
• Date of birth and Social Security Number (when required for underwriting)
• Prior insurance history, claims history, and current coverage details
• Mortgage lender and loan information
• Payment and billing information
• Any other information you voluntarily provide to us

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address, browser type and version, operating system
• Pages visited, time spent on pages, referring URL
• Device identifiers and general geographic location
• Cookies and similar tracking technology data (see Section 5)

Information from Third Parties

We may receive information about you from our affiliated partners, including home inspectors, real estate professionals, loan officers, and insurance carriers. This may include your name, contact information, property details, and the fact that you have opted in to receive an insurance quote through one of our partner channels.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, quote, bind, and service insurance policies on your behalf
• To communicate with you regarding your insurance quote, policy, or account
• To send transactional messages including policy documents, payment confirmations, and renewal notices
• To send marketing communications about products and services that may interest you (with your consent where required)
• To respond to your inquiries and provide customer support
• To submit your information to insurance carriers for underwriting and rating purposes
• To comply with legal, regulatory, and licensing obligations
• To detect, prevent, and address fraud or other illegal activities
• To improve our Site, services, and business operations
• To analyze usage trends and optimize user experience

4. How We Share Your Information

We do not sell your personal information. Specifically, we do not sell, rent, lease, or share your SMS opt-in data or consent status with any third parties or affiliates for their own marketing purposes. Your opt-in consent is used solely by Arkana Insurance Partners to send you the messages described in our SMS Disclosure & Consent Policy.

We may share your information with the following categories of recipients:

• Insurance Carriers: To obtain quotes, bind coverage, process claims, and service your policy.
• Service Providers: Third-party vendors who perform services on our behalf, such as CRM hosting, email delivery, payment processing, and data analytics. These providers are contractually obligated to use your information only for the purposes we specify.
• Affiliate Partners: Home inspectors, real estate agents, and loan officers who referred you to us, limited to the status of your quote or policy as necessary to maintain the referral relationship.
• Mortgage Lenders: Your lender or loan servicer when required to provide evidence of insurance or process escrow payments.
• Legal & Regulatory: When required by law, regulation, subpoena, court order, or government request, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience, analyze traffic, and support our marketing efforts. These may include:

• Essential Cookies: Required for core Site functionality such as form submissions and session management.
• Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertising and track campaign performance across platforms.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit Site functionality.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure storage systems, access controls, and employee training on data protection practices.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, service your insurance policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Insurance records may be retained for a minimum period as required by Texas state law and applicable insurance regulations.

8. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing message, or by contacting us directly. You may opt out of text messages by replying STOP at any time.

To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Third-Party Links

Our Site may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party site you visit.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly.

11. SMS/Text Messaging

If you opt in to receive text messages from Arkana Insurance Partners, please review our SMS Disclosure & Consent Policy for full details on message frequency, opt-out procedures, and your rights under applicable telecommunications regulations.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our Site. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: