Arkana — SMS/Text Messaging Terms & Conditions

Last Updated: February 23, 2026

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1. Consent to Receive Text Messages

By opting in to receive text messages from Arkana (a DBA of Greenstein & Company), you consent to receive automated and/or pre-recorded text messages at the phone number you provide. These messages may include, but are not limited to:

• Insurance quote information and updates

• Policy status notifications

• Appointment reminders and follow-ups

• Time-sensitive communications related to your home closing or insurance needs

• Promotional offers and informational content related to homeowners insurance

Your consent is not a condition of purchasing any goods or services from Arkana.

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2. Message Frequency

Message frequency varies depending on your interactions with us and the status of your insurance inquiry. You may receive up to 10 messages per month, though frequency may increase during active quoting or policy binding periods.

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3. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Arkana is not responsible for any charges incurred from your wireless provider.

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4. How to Opt Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further text messages will be sent unless you re-subscribe.

You may also contact us directly to opt out:

• Email: info@arkanainsurance.com

• Phone: 717-276-4837

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5. Help & Support

For questions or support regarding our text messaging program, reply HELP to any message or contact us at the email or phone number listed above.

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6. Privacy & Data Use

Your phone number and any information collected through our text messaging program will be handled in accordance with our Privacy Policy. We will not sell, rent, or share your phone number or opt-in data with third parties for their own marketing purposes.

Specifically:

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• All other use and sharing of your information is subject to our Privacy Policy.

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7. Carriers & Liability

Arkana and mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier.

Supported carriers include (but are not limited to): AT&T, T-Mobile, Verizon, Sprint, and most major U.S. carriers.

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8. Eligibility

Our SMS program is available to individuals aged 18 and older with a valid U.S. mobile phone number. By opting in, you represent that you are the account holder or authorized user of the mobile number provided.

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9. Modifications

Arkana reserves the right to modify or discontinue the text messaging program at any time. We will make reasonable efforts to notify you of material changes to these terms.

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10. Company Information

Arkana (DBA of Greenstein & Company)
310 Comal Street #200
Austin TX 78702
info@arkanainsurance.com